Returns policy

We accept returns within 14 days, starting from the day your order was delivered.

Which shipping options are available and what are the shipping fees? 

For items available for immediate purchase you may select from the following shipping services:

Delivery timing is estimated from the time your order is shipped, not when it is placed.

If the product it s available in stock the delivery will last 2-3 days. If the product it’s not in stock the delivery could last around 6-7 days.

Please contact us for more information about the exact delivery’s time lasting.

Shipping Service

 Delivery Estimate from shipping

Standard  GLS

Romania: 1 business day. – 10 RON

All European Countries: 1-2 business days. – see the table below

 

Area

< 2 kg

< 3 kg

< 5 kg

< 10 kg

Area 1

32 RON

46 RON

56 RON

63 RON

Area 2

38 RON

60 RON

73 RON

84 RON

Area 3

46 RON

75 RON

91 RON

104 RON

Area 4

55 RON

90 RON

107 RON

124 RON

Area 5

179 RON

248 RON

268 RON

335 RON

 

Areas

Countries (working days)

Area 1

Hungary (2)

Area 2

Czech Republic (3), Slovenia (3-4), Slovakia (2), Bulgaria (2), Serbia (3-4)

Area 3

Poland (3), Germany (4), Switzerland (4), Belgium (4), Netherlands (4), Luxembourg (4), Liechtenstein (4), Austria (3), Italy (4-5), Croatia (3)

Area 4

Denmark (5), France (6), Great Britain (6), Ireland (6-7), Vatican (4-5), Monaco (5), Portugal (6-7), Spain (6-7), Islands Canaries (Spain 6-7), Greece (4-5)

Area 5

Andorra (6-8), Gibraltar (6-8), Sweden (5-6), Finland (7), Norway (6-7), Malta (7-8), Cyprus (7-8), Estonia (7 -8), Lithuania (7-8), Latvia (7-8), Turkey (7-8)

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. GHERLAN MIHAELA is not responsible for any unanticipated delays beyond GHERLAN MIHAELA’s control.

All orders are processed Monday through Friday, excluding Romanian holidays.

Deliveries are made Monday through Friday from 8am-5pm. An adult signature will be required upon delivery.

Pre-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through express shipping once they become available.

 

How can I track my order status?
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us.

Can I modify my shipping address?

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Have a question we have not answered?

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