Returns Policy

Returns policy

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
• If an item has a security tag or brand tag attached, it must be returned with the tag in its original position
• Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
• If you have questions, contact our team.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your GHERLAN MIHAELA account or restrict future orders if your return behaviour is in breach of our Returns Policy. Read our Terms & Conditions here

To cancel a contract, you must inform us, preferably:

By telephone on +40 743 050 512, giving us your name, address and order reference.